Couldn't load the data for this visual

[denisyudi]

Hello, I'm having a problem with the power bi web. I published a report, but some visuals are giving this error. In the power bi desktop is ok. I've waited more than a week. Has anyone had this problem?

Couldn't load the data for this visual

Couldn't retrieve the data for this visual. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.

Activity ID: 2cb07742-d578-4f3a-b3bc-a1dc10941d9c
Request ID: 24bf4153-7d30-a7d3-3009-b66c30c4a3a2
Correlation ID: 9779978e-0757-9c84-2f33-73a924a72a7e
Time: Wed Jan 27 2021 13:12:29 GMT-0300 (Brasilia Standard Time)
Service version: 13.0.15255.54
Client version: 2101.3.04559-train
Cluster URI: https://wabi-north-europe-redirect.analysis.windows.net/

[Anonymous]

Hi @denisyudi ,

Based on your description, is there any RLS setting on published report? If this is a case, you need to assign roles to users.

Row-level security (RLS) with Power BI

Hope that's what you were looking for.

Best Regards,

Yuna

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[GilbertQ]

Hi @denisyudi 

Is this a Custom Visual?

Also does the visual load a LOT of data?

If so what happens if you filter the visual to show less data does it then work?

[denisyudi]

Hello @GilbertQ,

There is no Custom visuals, just tables and line charts.

On the contrary, the visual loads little data

The data is coming from a DataSet and Excel Files.