Couldn't load the data for this visual.

[JakeTetra]

Hi,

My end users have the below warning when trying to display my report. 

Any idea how to resolve? Thank you

Activity ID: 12ccdbec-6ffa-4c82-87e0-b615195c14eb
Request ID: 305a9eac-b2a5-9c6f-dc47-8c68500f6b86
Correlation ID: 2f29dab3-eda7-54c3-5146-59ec6ded3e52
Time: Wed Jul 21 2021 09:39:10 GMT-0500 (Central Daylight Time)
Service version: 13.0.16442.41
Client version: 2107.2.06866-train
Cluster URI: https://wabi-north-europe-e-primary-redirect.analysis.windows.net/

[Anonymous]

Hi @JakeTetra 

If it has been solved, provide your method for the problem then consider Accept it as the solution to help the other members find it more quickly.

Best Regards

Community Support Team _ Ailsa Tao

[JakeTetra · Accepted solution]

Thank you for taking the time to reply. The cause was that I had a Direct Query to another PBI dataset but had not given the users build access. All solved now thank you.

[Anonymous]

Hi @JakeTetra 

(1)Please check the licenses for end users .Only if users with Pro license or the report you shared in Premium capacity ,users can access the report normally .

If in this case ,please give users Pro licenses or put your report in Premium capacity . Please refer to the following link for details .

https://docs.microsoft.com/en-us/power-bi/admin/service-admin-purchasing-power-bi-pro

https://docs.microsoft.com/en-us/microsoft-365/admin/manage/assign-licenses-to-users?view=o365-world...

(2)Please confirm whether there is RLS in the report ,whether the accounts for end users are in the account list for RLS .

If in this case, you need to assign role to user to apply RLS filter, otherwise they will got this can't load data error. Please refer to the following link for details .

https://docs.microsoft.com/en-us/power-bi/admin/service-admin-rls

BTW, current RLS only works on read permission, so admin and dataset owner can see each records even if they not get RLS roles.

Best Regards

Community Support Team _ Ailsa Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.