Couldn't Load the Schema for the Database Model

[nwrong]

Problem, certain users are getting "Couldn't Load the Schema for the Database Model - We couldn't retrieve the data model for this report. Please try again later."

The Power BI report is published in a Premium workspace and distributed via an app to Power BI Free users. It connects directly to a data model in Azure Analysis Services where RLS is applied.

Users report when they view the report, some data is show for a moment, and then replaced by X's and the above error message.

Any assistance would be greatly appreciated!

[Jancarlos_Acuña]

I have the same error could they solve? the upn and the gateway is ok

[Seth_C_Bauer]

@nwrong Have you confirmed that the users are in the appropriate group, or have permissions to the role that you are using for RLS?

Typically when I see this it is a result of something not jiving on the permissions level in the model or AS instance.

[nwrong]

Thanks, yes users are in the right group and permissions.

[Anonymous]

Was this resolved?

We are getting this error as well for a report that was shared with us. All users trying to access the report are PowerBI Pro users, all internal to our organization. It's a SQL Server Analysis Services database. Our network admin got us the proper permissions for the server where it resides, however we are still getting the error.

[Greg_Deckler]

That smells like a support ticket, support.powerbi.com.