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SteveKnibbs's avatar
SteveKnibbs
Regular Visitor
8 years ago
Solved

Could Not Load the Data from this Visual

I have a published report with visuals which does not refresh or allow me to drill down to the data.

 

Thedetailed error data is as follows:

 

Couldn't load the data for this visual
Couldn't retrieve the data for this visual. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID2e5908a8-d8cc-1af4-ff65-04897a9bfc0b
Request IDea3ff4d5-f920-96f5-bb61-f90a9e6c2297
Correlation ID9eaabeb9-d71e-6800-14fd-5cf92e8e7882
TimeFri Jun 01 2018 17:40:06 GMT+0100 (GMT Daylight Time)
Version13.0.5484.164
 
I'm very new to Power BI and I've no real idea which way to go!
 
Thanks
 
Steve

8 Replies

  • I had the same issue. I have updated my desktop to the current version and re-published the report and that was the fix for me. From previous comments this seems to be a row level security change (RLS) and my desktop version must have  been out of sync with the server.

    • SteveKnibbs's avatar
      SteveKnibbs
      Regular Visitor

      I have noticed that there is indeed an update available so I have asked the support team to install this and I will then try the re-publish approach and let you know!

       

      Thanks for the response

  • Hi Steve,

    I would take the following steps to trouble shot.

    1. Create a simple report in Power BI desktop to confirm if I can see visualization outside of the services.

    2.Check the user and pw to the datsource associted to the reports.

    3. If a gateway is involved check if the gateway is online

     

    thanks,

    Conarl_On_Bi

    • SteveKnibbs's avatar
      SteveKnibbs
      Regular Visitor

      The visualisations can be seen within the application and user names and passwords are the same between both the desktop application and the cloud service. The gateway is connected and running.

      • Conarl_on_BI's avatar
        Conarl_on_BI
        Helper III

        Awesome glad I would help you. Provide your kudos..Lol. Let me know if you have any future issues.