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vhello's avatar
vhello
Frequent Visitor
9 years ago
Solved

Cortana Integration service nor working

I saw other posts with this issues. But I've followed all the correct steps and I can confirm this service worked couple months ago.

It stopped working when I try to access any Power BI dataset from Cortana.

 

Any ideas?

Thanks

-Helen

8 Replies

  • Hi Helen,

     

    Are you logged into your Microsoft Account / Work Account via Accounts in Windows 10?

     

    James

    • vhello's avatar
      vhello
      Frequent Visitor

      Yes, I think I did everything right.

      • jameslo30's avatar
        jameslo30
        Icon for Advocate III rankAdvocate III

        Have you tried killing Cortana by the Task Manager? - BI Reports don't refresh until Cortana restarts. Give that a try.

  • Hi Guys, 

     

    We have been facing similar issues with Power BI Service and Cortana Integration for the last few days.

     

    Background 

    • Reports and Cortana Cards that were previously working are no more accessible through Cortana on Desktop or through the Test Page https://app.powerbi.com/cortana/test
    • We have followed all articles recommended here and other blogs but still can get it to work
    • Running Windows 10 with PowerBI Desktop August 2018 Release
    • Reports Published to PowerBI.com
    • All recommendation and settings for Cortana Integration with Power BI have been completed. It was working previously but now has stopped after we deleted all reports with Cortana Cards from powerbi.com and republished them

    My Issues needing expert suggestions:

    1. When you upload a Report with Cortana Card to PowerBI.com, how long does it take before Cortana on Desktop can read it
    2. What does cortana use for serching a report i.e. the Report name, The Page Name or the words in Page Desription?  
    3. Why do some reports / visuals appear in Cortana Window and others open in a Browser? 
    4. Once a change is made on PowerBI.com to the Report, how long does cortana take to read and recognize this change e.g. I changed the Page Name and even after 24 hours the search with the page name returns nothing. 
    5. Can Cortana be Integrated with Q&A i.e. if I ask Cortana a Q&A question, can that be passed to Power BI Q&A for dynamic Report / Visuals without a pre existing Cortana Card built? 

    I would really appreciate some help as we have been battling this issue for few days now. 

     

    Thank you