Forum Discussion

andrew_796's avatar
andrew_796
Helper I
6 years ago
Solved

Copy Visual Icon Not Appearing

I am not able to copy a visual from the App however the copy visual icon does appear in the dedicated workspace. Any ideas? 
General Comment
Need Help
  • Anonymous's avatar
    Anonymous
    6 years ago

    Ok, so I did a support ticket with Microsoft. There is a work arround, if you change to a report that doesn't have the copy visual button, you can refresh your browser and the button will appear afterwards. So you have to refresh the browser for it to work in the app.

     

    The lady said she will escalate the issue because it didn't work in Chrome nor in Edge without refreshing.

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Ok, so I did a support ticket with Microsoft. There is a work arround, if you change to a report that doesn't have the copy visual button, you can refresh your browser and the button will appear afterwards. So you have to refresh the browser for it to work in the app.

 

The lady said she will escalate the issue because it didn't work in Chrome nor in Edge without refreshing.

andrew_796's avatar
andrew_796
Helper I
6 years ago

Anonymous  - THANK YOU !!!