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NP_NguyetAn's avatar
NP_NguyetAn
New Member
1 year ago
Solved

Copilot Smart Narrative Failing – “Something went wrong” Error

Hello Everyone,   Since yesterday, I’ve encountered an error when using Copilot in my Power BI reports, specifically with the Smart Narrative feature. I’m using: Power BI Pro license Working...
Need Help
  • v-hashadapu's avatar
    v-hashadapu
    1 year ago

    Hi NP_NguyetAn , Thank you for reaching out to the Microsoft Community Forum.

     

    May I know if you have had a chance to check and try my suggestions? If you did and the issue persists, then the best next step is to report this issue to Microsoft Support. You can provide them with all the troubleshooting steps you've already taken, which will help them understand the issue better and provide a resolution.

     

    Below is the link to help create Microsoft Support ticket:
    How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

     

    If this helped solve the issue, please consider marking it “Accept as Solution” and giving a ‘Kudos’ so others with similar queries may find it more easily. If not, please share the details, always happy to help.
    Thank you.

v-hashadapu's avatar
v-hashadapu
Community Support
1 year ago

Hi NP_NguyetAn , Thank you for reaching out to the Microsoft Community Forum.

 

The most likely cause is a recent tenant-level setting change or expired preview consent. There are no known outages affecting Copilot in Power BI currently, so this is likely an issue with your tenant configuration. Ask your Fabric admin to check the Fabric Admin Portal under Tenant Settings. Make sure “Copilot and Azure OpenAI Service (preview)” is enabled for your organization or security group and that “Allow user consent for preview features” is also turned on. If you're the admin, apply those settings and allow about 15–30 minutes for them to take effect.

 

Next, re-accept preview consent. In Power BI Desktop, go to File -> Options and Settings -> Options -> Preview Features, toggle Copilot off and on and confirm any prompts. Then restart Power BI Desktop. For the Power BI Service, you may see a similar prompt when accessing Copilot, accept it.

 

Clear your browser cache or try an incognito window and sign out and back in, to both Power BI Desktop and the Service to refresh your session with the new settings. Also, check your workspace region under Settings -> Premium -> Region in the Power BI Service. Copilot isn’t supported in all regions; if yours is unsupported, try creating a workspace in a region like East US or West Europe and test again.

 

If none of these steps resolve the issue, please contact Microsoft Support at powerbi.microsoft.com/support. Include error details, screenshots, and provide all the troubleshooting steps you've already taken to help them understand the issue better and offer a resolution.

 

If this helped solve the issue, please consider marking it “Accept as Solution” and giving a ‘Kudos’ so others with similar queries may find it more easily. If not, please share the details, always happy to help.
Thank you.