Forum Discussion

NP_NguyetAn's avatar
NP_NguyetAn
New Member
1 year ago
Solved

Copilot Smart Narrative Failing – “Something went wrong” Error

Hello Everyone,   Since yesterday, I’ve encountered an error when using Copilot in my Power BI reports, specifically with the Smart Narrative feature. I’m using: Power BI Pro license Working...
Need Help
  • v-hashadapu's avatar
    v-hashadapu
    1 year ago

    Hi NP_NguyetAn , Thank you for reaching out to the Microsoft Community Forum.

     

    May I know if you have had a chance to check and try my suggestions? If you did and the issue persists, then the best next step is to report this issue to Microsoft Support. You can provide them with all the troubleshooting steps you've already taken, which will help them understand the issue better and provide a resolution.

     

    Below is the link to help create Microsoft Support ticket:
    How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

     

    If this helped solve the issue, please consider marking it “Accept as Solution” and giving a ‘Kudos’ so others with similar queries may find it more easily. If not, please share the details, always happy to help.
    Thank you.

SamsonTruong's avatar
SamsonTruong
Super User
1 year ago

Hi NP_NguyetAn ,

Based on Microsoft's Product Status Dashboard (https://support.fabric.microsoft.com/en-US/support/), there are currently no outages.

I have also tested Copilot on a few of my capacities and they are currently working as intended. It is possible that your Fabric admin may have disabled Copilot. In the case that you are the admin, can you check the Fabric Admin settings shown in this documentation (https://learn.microsoft.com/en-us/power-bi/create-reports/copilot-enable-power-bi) to confirm Copilot is enabled?

If this helped, please mark it as the solution so others can benefit too. And if you found it useful, kudos are always appreciated.

Thanks,

Samson



  • NP_NguyetAn's avatar
    NP_NguyetAn
    New Member
    1 year ago

    Hi everyone,

     

    I tried to check with my Admin and found the setting “Copilot and Azure OpenAI” is still enabled. However the issue still happens. 

     

     

    • v-hashadapu's avatar
      v-hashadapu
      Community Support
      1 year ago

      Hi NP_NguyetAn , Thank you for reaching out to the Microsoft Community Forum.

       

      May I know if you have had a chance to check and try my suggestions? If you did and the issue persists, then the best next step is to report this issue to Microsoft Support. You can provide them with all the troubleshooting steps you've already taken, which will help them understand the issue better and provide a resolution.

       

      Below is the link to help create Microsoft Support ticket:
      How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

       

      If this helped solve the issue, please consider marking it “Accept as Solution” and giving a ‘Kudos’ so others with similar queries may find it more easily. If not, please share the details, always happy to help.
      Thank you.