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mshilendhari's avatar
mshilendhari
Frequent Visitor
3 years ago

Connection to Web URL in Power BI Service throwing error

Hi,

 

I have a Power BI report which connects to a web service. On Power BI desktop the connection works fine without any issue and I am able to import data. I am using a service account for this.

 

After publishing the dashboard to the service, I get an error saying "failed to update data source credentials". I even tried adding to a gateway still doesn't work. Error screenshot below. Could anyone who has faced this issue help?

 

 

 

Need Help

2 Replies

  • v-yueyunzh-msft's avatar
    v-yueyunzh-msft
    Community Support
    3 years ago

    Hi , mshilendhari 

    Based on the error information you provided, we found the following error information in the background database:

    "TIMESTAMP": 2022-09-29T07:36:41.3582392Z,

    "EventText": Exception object created: Microsoft.PowerBI.DataMovement.ServiceContracts.PowerBIGatewayException: Gateway on endpoint 'sb://wabi-west-us-d-primary-relay12.servicebus.windows.net/c0f7276b-4e32-466f-9b8f-892d2d4f03e3/' is unreachable.(wrapped: GatewayUnreachableException/Gateway on endpoint 'sb://wabi-west-us-d-primary-relay12.servicebus.windows.net/c0f7276b-4e32-466f-9b8f-892d2d4f03e3/' is unreachable.),

     

    For this , you check this i think:

    (1)When you need  a gateway : If your data source is inaccessible locally or directly over the network, we need to use a data gateway.And the data gateway needs to be installed on a computer that has access to the data source.

    (2)If you need to have gateway , you need to ensure that the gateway is on-line, you can check in the "Setting -Manage gatway".

    (3)If your data source belongs to the cloud data source, you can configure the data source credentials directly in the "Data Source credential" without applying the data gateway.

     

    Best Regards,

    Aniya Zhang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

     

  • mshilendhari's avatar
    mshilendhari
    Frequent Visitor
    3 years ago

    Hi Aniya,

     

    Thanks for your response. This is a cloud data source and even without gateway I am not able to set the credentials. This was working until a few months back. The dashboard was updated after 6 months from go-live and now we are facing this issue.