Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
5 years ago
Solved

Connection timed out when accessing BI

Hello!   Recently started experiencing problems with acces to our company's BI portal   When trying to login with microsoft.powerbi.com  me and my colleagues are getting same connection time...
Need Help
  • Anonymous's avatar
    Anonymous
    5 years ago

    Turns out there are some problems with our provider. Please consider "case closed"

GilbertQ's avatar
GilbertQ
Super User
5 years ago

Hi Anonymous 


Could you ask your IT department to see if they disable the proxy if it works?

 

Also if you can make sure you are not using IE or the original version of edge browser which could be causing the issues?

Anonymous's avatar
Anonymous
Not applicable
5 years ago

GilbertQ, I am using 64 bit Chrome ver 88.0.4324.182 (latest build).

Generally we use either Chrome or Mozilla based browsers. IE or Edge is not generally used.

IT Dept says that the proxy settings weren't modified in at least a couple of months. And as I said earlier we started experiencing this problem since Monday this week (not sure about Saturday and Sunday - 20th and 21st Feb respectively).

The problem persists only with PowerBI 

Like I said logging in to office or admin portal is no problem

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    Turns out there are some problems with our provider. Please consider "case closed"

    • GilbertQ's avatar
      GilbertQ
      Super User
      5 years ago

      Thanks for letting us know!