Connection problem to the Power BI Service

[Anonymous]

Hi,

While opening PowerBI Report Builder, I'm trying to sign in into the PowerBI Service. It sends me back an error saying "Failed to sign in into Power BI. Try again later." IT helpdesk has reinstalled the Windows client onto my laptop and the error is still showing.

Any clue on how to fix this? Could it be a proxy problem?

Thanks.

[Anonymous · Accepted solution]

Probably you have Proxy enabled on your computer runnning PowerBI Report Builder. If so, please try whether solution below helps or not. 

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1.Confirm your computer OS platform, change registry by following steps below.

1. If it’s 64 bit operating system, please create a key value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Power BI Report Builder
2. If it’s 32 bit OS, create a key value HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Microsoft Power BI Report Builder

Please copy & paste sting Microsoft Power BI Report Builder , and avoid leading or tailing spaces in string.

2.Then add a DWORD value UseDefaultCredentialsForProxy under Microsoft Power BI Report Builder, give it value 1.

3.Last but not least, restart compute to make the change take effect.  Test again and see whether issue persists.

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[Anonymous]

Hi @selimovd , apologies for the late reply. Had to work this out with IT as I don't have admin rights or access to firewall. After a bit of testing, IT support tells me that all ports are opened and that our firewall shouldn't be the problem. Strange because I've got both PBI and PBI Report Builder desktop clients installed. One is working, the other is not. Still can't sign into the PBI webservice within PBI report builder . I've got two other trails to follow: Citrix (we have VDI through a secured Citrix layer) and corporate proxy server. If I ask IT Support to install PBI Report Builder desktop client locally on my machine (out of Citrix), shouldn't it solve the problem? 

[selimovd]

Hey @Anonymous ,

for me that looks like the firewall is blocking a litle bit too much.

Can you make sure the connection to ther Power BI Service for paginated reports is allowed? Could you try with deactivated Firewall?

If you need any help please let me know.

If I answered your question I would be happy if you could mark my post as a solution ✔️ and give it a thumbs up 👍

Best regards

Denis

Blog: WhatTheFact.bi

Follow me: twitter.com/DenSelimovic