Forum Discussion
Connection error on PBI-Service (Gateway)
Hi,
of course I checked the credentials in the connection of the service. I also tried different users. They all get the same error. The credentials work on e.g. DBVisualizer and the the PB-Desktop Client.
Microsoft support won't help on this. They said, that Trino and even Starburst are thrid-party connectors and I have to reach out to Starburst for support.
If it works in Desktop but not in the Service, it’s often because the gateway is using different saved credentials than your Desktop. In the Service, the gateway needs its own stored login details, and they have to match exactly - same authentication method, username, password, host, and port. Also make sure that account has access to the schema or table you’re trying to reach. If all of that is correct and it still fails, the best option is to raise a support ticket so Microsoft can check the logs.
