Compatibility Issue with On-Premises Data Gateway in Power BI

[Anonymous]

1. Setup: I have installed and configured the on-premises data gateway on my network environment to establish a secure connection between Power BI and our on-premises data sources.

2. Problem Description: When attempting to connect two data sources (specifically, UPQOR and Traceable giving) within the same gateway instance, I have observed that the scheduled refresh encounters issues with one of the sources (Traceable giving). However, when I switch to using separate gateways for each data source (PROD gateway for UPQOR and TGF gateway for Traceable giving), the scheduled refresh works fine for both sources individually.

3. Compatibility Verification: I have reviewed the documentation and specifications for the on-premises data gateway being used. However, I could not find any explicit information regarding the limitation or compatibility requirements for connecting multiple data sources within the same gateway instance.

4. Troubleshooting Steps Taken: I have ensured that the gateway and Power BI are updated to their latest versions. I have also validated the connectivity, credentials, and permissions for both data sources, and all settings appear to be correct.