Forum Discussion

RossPalmer's avatar
RossPalmer
Regular Visitor
7 years ago

Cisco UCCX API for Realtime Call Centre Dashboard

I would like to create a realtime dashboard using the data from the Cisco UCCX system. Does anyone know if this is possible using an API?
Need Help
v-yuta-msft's avatar
v-yuta-msft
Icon for Community Support rankCommunity Support
7 years ago

Hi RossPalmer,

 

To achieve this, you should first connect to Cisco UCCX report in power bi. However as I know, currently, there's no built-in Cisco UCCX connector or tools like Cisco content pack in power bi, you can vote for this idea: https://ideas.powerbi.com/forums/265200-power-bi-ideas/suggestions/9516678-add-content-pack-for-cisco-uccx.

 

Also, to learn more about how to represent real time dashboard in power bi, please refer to: https://docs.microsoft.com/en-us/power-bi/service-real-time-streaming.

 

Regards,

Jimmy Tao