Chart contents disappears after scheduled refresh

[Chandrarao]

After daily scheduled refresh one report lost data in 5 charts. When refreshed and published via PowerBI Desktop the charts shows data again.

Please someone explain why data disappeares after scheduled refresh.

[Seth_C_Bauer]

@Chandrarao 

It could be a bug.

Are you a Free or Pro User

What is your data source and where is it stored (location: On premises, Online)

Do you have a gateway set up? If so, which one and how long ago was it that you got the latest version?

edit: fix words

[jnogle]

I've been seeing the same behavior for several days now. Everything looks fine until the scheduled refresh occurs. Then, when the page is loaded, the charts and other content are displayed for a second before everything disappears. If I refresh the page, content is displayed correctly for a second, then disappears again.

I've verified the data exists when inspecting with Excel. I've tried deleting the dataset and republishing, at which point everything works fine until the next scheduled refresh.

The datasource is a database within the company. There is one local, manually created table. We use a gateway hosted by our team.

[Chandrarao · Accepted solution]

Below solution is working for me!

Data refresh in power bi is full and not delta. So every time you refresh dataset in power bi service it is replaced by what is in your data source. So the fact that you're seeing lesser number of rows in power bi service may be due to number of rows less in your data source at the time of refresh.

When you configure a time for scheduled refresh, there can be a delay of up to one hour before it begins. Make sure the Enterprise Gateway is running and you edit correct credentials. Then you can check if the refresh occurred times within a period in Refresh History. 

For reference go through the link: https://powerbi.microsoft.com/en-us/documentation/powerbi-refresh-data/

[v-ljerr-msft]

Hi @Chandrarao,

Great to hear the problem got resolved! Could you accept your last reply as solution to help others who may have similar issue easily find the answer and close this thread?

Regards