Card (new) visual stopped working in service

[sarahthebear]

Yesterday the card (new) visual was working fine in deployed report. Today no data is returned & just getting: 

Couldn't retrieve the data for this visual. Please try again later.

Please try again later or contact support. If you contact support, please provide these details.

Card continues to work fine in PBI desktop.

[sarahthebear · Accepted solution]

When I realised the fix might be ages I didn't want to leave my clients without their key daily report so decided to ivnestigate myself.  I stepped through recreating the cards from scratch step-by-step to identify what setting might be causing the issue.  Guess what - couldn't repro the issue, got the cards working exactly as before.  Deleted the problem ones and reinstated.  Go figure

[v-kaiyue-msft]

Hi @sarahthebear ,

This issue has been confirmed as a known issue internally.Please be patient to wait for fixing. If there is any news, I will update it here.

Best Regards,

Clara Gong

If there is any post helps, then please consider Accept it as the solution  to help the other members find it more quickly.

[Myhanh]

May I ask how long it will be fixed? As I know the problem already exists for a long time

[Myhanh]

I got the same problem. Try several ways but didn't work. Can anybody help plz?