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Kei88's avatar
Kei88
Icon for Helper I rankHelper I
9 months ago
Solved

Card issue with image loaded from data source due to latest update

Hi PowerBI support,   Seems like the new updates pushed for PowerBI service has done damage to all of our image used in cards, Also referring to this ticket opened https://community.fabric.m...
Need Help
  • v-sgandrathi's avatar
    v-sgandrathi
    9 months ago

    Hi Kei88,

     

    The recent Power BI Service update has introduced a platform defect impacting card visuals with images from data sources. While these visuals display correctly in Power BI Desktop, they become distorted, cropped, or misaligned in the Service, confirming this is not a design or modelling issue. Enlarging the card visual is not a viable solution for most organisations due to the scale of required changes and limitations in Git-integrated workspaces. The recommended action is to wait for Microsoft’s fix, rather than redesigning reports. In the meantime, users can monitor the official support thread, submit support tickets if on Pro or Premium capacity, and consider using table or matrix visuals with image URLs as a temporary workaround if images are essential.

    How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

     

    Thank you.

v-sgandrathi's avatar
v-sgandrathi
Icon for Community Support rankCommunity Support
9 months ago

Hi Kei88,

 

Microsoft has acknowledged this as a platform defect from the latest Power BI Service update, and a fix is currently in progress. However, there is no official ETA for rollout yet. The update is expected to be deployed through a regular service patch rather than waiting for the next monthly release, so the resolution should be delivered soon once the internal validation is completed. The best way to track progress is through the official support thread or a support ticket if your workspace is on Pro or Premium capacity, as Microsoft will update timelines there as soon as they are confirmed.

See What's New in the November 2025 Power BI Update - Power BI | Microsoft Learn

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