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Kei88's avatar
Kei88
Icon for Helper I rankHelper I
9 months ago
Solved

Card issue with image loaded from data source due to latest update

Hi PowerBI support,   Seems like the new updates pushed for PowerBI service has done damage to all of our image used in cards, Also referring to this ticket opened https://community.fabric.m...
Need Help
  • v-sgandrathi's avatar
    v-sgandrathi
    9 months ago

    Hi Kei88,

     

    The recent Power BI Service update has introduced a platform defect impacting card visuals with images from data sources. While these visuals display correctly in Power BI Desktop, they become distorted, cropped, or misaligned in the Service, confirming this is not a design or modelling issue. Enlarging the card visual is not a viable solution for most organisations due to the scale of required changes and limitations in Git-integrated workspaces. The recommended action is to wait for Microsoft’s fix, rather than redesigning reports. In the meantime, users can monitor the official support thread, submit support tickets if on Pro or Premium capacity, and consider using table or matrix visuals with image URLs as a temporary workaround if images are essential.

    How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

     

    Thank you.

v-sgandrathi's avatar
v-sgandrathi
Icon for Community Support rankCommunity Support
9 months ago

Hi Kei88,

 

thanks for the update. Waiting for the platform fix is the most practical approach at this point, and proactively informing your users is a good step to avoid confusion. Since the issue is confirmed to be caused by the recent Power BI Service update, applying large-scale layout changes now may introduce more rework later once the fix is deployed, so it makes sense to patch only the most frequently used reports for the time being

 

Thank you.

Kei88's avatar
Kei88
Icon for Helper I rankHelper I
9 months ago

Is there any estimation when the fix will be rolled out?