Card (New) visual rendering incorrectly in Power BI Service after recent update

[ulysseshubner]

Since November 23rd, the “Card (New)” visual has been rendering incorrectly in Power BI Service, even though it still displays normally in Power BI Desktop. This issue did not exist before. No changes were made to my PBIX file, so this behavior started only after the latest Power BI Service update. The image height and layout inside the “Card (New)” visual are now distorted, misaligned, or automatically resized in the Service, even though all formatting is correct in Desktop. It is clear that the Service is overriding the visual’s layout settings and breaking the formatting that previously worked perfectly. This appears to be a new bug introduced in the recent update and needs to be investigated by the Power BI team. Does anyone have an estimate? Will this be fixed soon?

I know that disabling the “Image Height” option and adjusting the image size using the % of the area works in Power BI Service, but depending on the formatting we need, the result still looks strange and not ideal.

[v-aatheeque]

Hi @ulysseshubner 

Thank you for reporting this issue and sharing your observations. We understand that the  Card (New) visual is rendering correctly in Power BI Desktop but appears distorted in the Power BI Service since the recent update.

This behavior has already been raised in the Power BI Ideas forum for the product team to review.

To help prioritize a fix, I recommend upvoting the idea so it gains more visibility with the Microsoft Product Group:
(Issue with new card visual after publishing to PBI... - Microsoft Fabric Community)

In the meantime, here’s a related community thread discussing similar findings and temporary formatting adjustments that may help until a permanent fix is released:
Solved: Card (New) Issue After Lastest Power BI Update - Microsoft Fabric Community
Solved: New Card Visual Missing After Latest Power BI Upda... - Microsoft Fabric Community

We truly appreciate your patience while the engineering team investigates this behavior.

Hope this helps !!

Thank You.

[Naziya]

Hello All,
This is regarding the new card visuals, specifically about reducing the size of the boxes.
I have checked the report after downloading it, and the visuals appear correct in Power BI Desktop. However, once the report is published to the workspace, the formatting changes, and there seems to be a visual rendering issue.
Please find the below screenshot for desktop and workspace.

 

[msa_007]

I'm also having similar issues...  Reports that have been working perfectly are now showing incorrectly.

An example below:

Power BI Desktop - what it should look like:

In the Service - How it displays after publishing - the arrows point to the differences:

I have several other reports affected in a similar way - Microsoft - Please advise on a bug fix.

Thanks.

[mariannik]

I am having same formatting issues which are defaulted differently on the service side. By the way, this could be solved in web authoring.

What I cannot solve from anywhere is the different authomatic resizing when the card visual is affected by filters (when it implies categories removal). This is much more than annoying as it require entire report interactions re-thinking.

[databaddie]

Also have the same issue. Is it going to be fixed soon? I need to know if I should manually adjust through the web or keep it as is until they fix it. 

[AliceW]

I ended up replacing the reports with lesser versions because for some formatting I could NOT adjust it through the web 😞

[Bhuwanreddy999]

We have also received similar kind of incidents from the clients , currently working on it that how we can figure this out if we have large no.of reports which build on this New card visual. 

[AliceW]

I have the same problem!! The 'Card (new)' visual is displayed normally in Desktop - so based on what I added: FOUR reference labels rows and no background. 

In Service, I only see THREE of them on a grey background. 

I feel like I'm taking crazy pills.

[ecalzsalix]

I have had the same issue with the number of colums displayed for the visual. you havbe to re-adjust it here:

They screwed it up big time this time. 

[AliceW]

That's another bug I've noticed yesterday! But I choose to display 7 columns, in Desktop I see 7 columns, but in Service there are 5, with the other two available upon scrolling over. I can't seem to get it right

[ecalzsalix]

Because of this instability and unreliability between desktop and service, I am doing all my changes in the service now, so at least it displays correctly to my clients,. then I'll focus on making the changes in desktop taking my time.

Hopefully MS will fix the sync between the two in the next days.

So frustrating!!!

[ecalzsalix]

this is awful. Happening to many of my clients' dashboards. It's unreal having to go through each one of them manually, for a fix that doesn't even revert it back as it was originally designed, as @ulysseshubner reported. Does anyone know if MS is doing anything about it? If they are looking into it? Anyone with a ticket item open?

[jeffstew1]

This was driving me crazy! I have a dashboard that uses several of these multi-cards and all of a sudden where it was clean looking with everything in a single view, a scroll bar appeared. I tried everything to fix it.

I finally realized the formatting options are different between the desktop PBI and online PBI.

Once published to your online service, edit the report then click on 'Multi-Card Layout' where you can then adjust the number of columns in your display. I use 6 but the default was 5 so the scroll bar appeared.

The Multi-Card Layout formatting option is not in my desktop version. 

Online Version:

Desktop Version:

Hope this helps!!

[AliceW]

THANK YOU, Jeff! I does work!!!

[GilbertQ]

Hi @ulysseshubner 

I have had this happen with quite a few customers and this was due to a bug with the caller percentage size. You would need to increase the call out percentage size to then see the value correctly. 

[RC_2025]

In the short term, this method has been very helpful for me. If anyone else encounters the same issue of new card values being blocked and needs an immediate fix, I recommend this approach. Thank you!

But in the long term, I hope Microsoft can fix the issue soon.

[ulysseshubner]

I can’t position the image the same way as before. It now stays too far from the card and sticks to the top or right edges. Previously, it stayed centered and close to the card regardless of the card’s size. So this method doesn’t work.

The issue is that it works correctly in Desktop but not in the published Power BI Service. This is clearly a tool problem, and Microsoft should fix it. I have multiple reports affected by this, and this update has created a lot of headaches.

[GeraldGEmerick]

@ulysseshubner The new card visual went GA in November and they overhauled the rendering engine. I wouldn't expect it to get "fixed" but rather you probably need to adjust your visuals.

[Nanireddy1999]

This would not be the ideal solution right, if we have multiple reports which used new card visual.

[ulysseshubner]

I can’t position the image the same way as before. It now stays too far from the card and sticks to the top or right edges. Previously, it stayed centered and close to the card regardless of the card’s size. So this method doesn’t work.

The issue is that it works correctly in Desktop but not in the published Power BI Service. This is clearly a tool problem, and Microsoft should fix it. I have multiple reports affected by this, and this update has created a lot of headaches.