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Regular Visitor

Cannot schedule the refresh of Usage Metrics Report dataset

Hi, I am trying to refresh Usage Metrics Report dataset. I am the owner of the dataset. The dataset stopped refreshing due to errors regarding invalid credentials. (My former colleague who was the owner of the dataset left the company). I took ownership of the datset but I cannot find a way to resume/schedule the refresh again. There's no option to refresh on the Report page too. Please advise.



Community Champion
Community Champion

why don't you delete the usage metrics and generate a new one?

When the Report Usage Metrics Report stops refreshing – data witches (

Regular Visitor


This error was thrown whem my former colleague's credentials became inactive. 


Regular Visitor

There is no error message. Just cannot find the option to set up/resume the refresh again between Query Caching and Server Settings.



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Regular Visitor

Hi @mussaenda ,

I was able to enter my credentials and login, still there is no refresh option.

what was the error msg?

Community Champion
Community Champion

Hi @alen_rl ,


You can edit the credentials and that will work

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