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Anonymous's avatar
Anonymous
Not applicable
9 years ago
Solved

Cannot roll up failed on-prem gateway upgrade

Hello community,   We have today upgraded our on-prem data gateway as requested, but after update we found certain ports need now to be opened in our company's firewall in order to establish a conn...
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  • Anonymous's avatar
    Anonymous
    9 years ago

    We worked with IT to have the ports opened and IP addresses whitelisted and now the gateway is working ok.

     

    Thanks,

    Esteban 

Anonymous's avatar
Anonymous
Not applicable
9 years ago

hi GilbertQ,

 

We did try that but did not work ... even though we force it to use HTTPS through port 443, it still tries to use 9*** ports which are closed in our firewall.

 

Is there a way we can install the older version of the gateway that did work up until yesterday when we started the upgrade?

 

Thanks,

Esteban 

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    We worked with IT to have the ports opened and IP addresses whitelisted and now the gateway is working ok.

     

    Thanks,

    Esteban