Forum Discussion
Cannot login due to Login Loop "Preparing Power BI... working"
A Workspace member cannot complete login through the service. After authentication a blank page appears with navigation pane and work area pane. Within a couple seconds it flicks to the attached scre...
To anyone who's still having this issue, we recently ran into it ourselves. We have some users synced between tenants and they are guest users with usertype "member" in the destination tenant. When one of these guest users logged into fabric/powerbi in the destination tenant, they were getting the infinite loop. These users are assigned a "Fabric Free" license on their source account in the source tenant. We found two methods that fixed this issue:
- Changing the usertype from "member" to "guest" fixed the issue. This option doesn't work for us since we need them to be usertype "member".
- Assigning a "Fabric Free" license to the user's source account AND destination tenant guest account stopped the infinite loop even when the guest is set to usertype "member".
I know this is an old post, but figured this might help someone experiencing a similar issue.
Thanks for the alternative solution to the issue! Assigning a free license on both tenants is not something I had tried before. I find it crazy, that MS has not fixed this issue in the last six years.