Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
8 years ago

Cannot login due to Login Loop "Preparing Power BI... working"

A Workspace member cannot complete login through the service. After authentication a blank page appears with navigation pane and work area pane. Within a couple seconds it flicks to the attached scre...
Anonymous's avatar
Anonymous
Not applicable
8 years ago

This issue is specific to a single new user currently. I wouldn't classify your suggestion as a suitable solution either, given workplaces preferences for internet browsers. Also a Microsoft service not running on a Microsoft browser, seems poorly implemented to me. Thanks for the response though.

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Have you tried clearing the browser cache of the user?  What about updates (both OS and Browser)?

    If its only happening to a single user it would suggest its a problem on the local machine.

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      Yes, I agree it's local problem. I've previously asked the user to clear browser cache and install PBI desktop. I'm waiting on feedback from them currently. Thanks.