Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
8 years ago

Cannot login due to Login Loop "Preparing Power BI... working"

A Workspace member cannot complete login through the service. After authentication a blank page appears with navigation pane and work area pane. Within a couple seconds it flicks to the attached scre...
pauljevans's avatar
pauljevans
Icon for Helper I rankHelper I
5 years ago

We had the same issue.  What was happening is that my AAD[1] account (PBI Pro Licensed) was a guest account in another AAD[2] tenant that I'm an admin over.  My account in AAD[2] was set specifically as 'User' instead of 'Guest' within AAD.  Once I swapped my account over to 'Guest', I was then able to log into the online pbi portal for that tenant using my AAD[1] account without issue.