Cannot load model even at 0% CPU usage

[alohaes]

Hello everyone!

I am receiving the CapacityLimitExceeded error when loading any of my reports even though in Azure metrics the CPU usage across all workloads is at 0%. Please find below the error details:

Underlying Error: Capacity operation failed with error code CapacityLimitExceeded
Activity ID: 33ac1267-cab8-428b-b5f4-b85b7a627960
Correlation ID: 45675d50-d435-b990-6e57-bb763d0cd52c
Request ID: 29aac366-daca-40a1-b0fc-19b912c5e717
Time: Fri Dec 29 2023 10:48:26 GMT+0530 (India Standard Time)
Service version: 13.0.22254.54
Client version: 2312.2.17217-train
Cluster URI: https://wabi-us-north-central-d-primary-redirect.analysis.windows.net/

This issue has been bugging us since yesterday, so I would greatly appreciate it if anyone could help us on this. Thanks!

[alohaes · Accepted solution]

Hi thanks for your help. Though there was no dataset refreshing going on at the time, the error went away after some time I posted here. Now, we are able to use the reports again!

[BI-Leo]

Does it display "Cannot load model due to reaching capacity limits" when you open any reports? If so, there should be any reports are refreshing, and the memory using have excessed the capcity limit. This situation will lead all reports under the same Capacity cannot be opened.