Cannot get true map result on the cloud

[MorrisKato]

1st figure is true map on the desktop version of PowerBI.

And 2nd is wrong on the cloud version of PowerBI. They had same data and same setting.

Why didn't I get same result with same conditions?

[v-lid-msft]

Hi @MorrisKato ,

For the issue, I cannot reproduce it here. Could you Please run the following test and tell me the result if you do not mind?

If you zoom in the map in Power BI Service, can you see the bubble?

Right Click the map, use show data to see if there is any data in the map (Do not post screenshot, just yes or no is enough)?

Could you please try to republish the report to see if it can back to normal?

Best regards,

Community Support Team _ Dong Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[MorrisKato]

Hi Dong LI,

When I zoom in the map, I cannot any bubbles.(It means PowerBI cannot recognize the addresses? no, I can find those address out in bing map and desktop version of PowerBI)

The addresses are in Japanese, but if I use latitude/longitude, I get same result.

So, when I right click on the map, I can see a table of the addresses and size data.

Thanks.

[v-lid-msft · Accepted solution]

Hi @MorrisKato ,

So this map visual got the data but did not render it correctly. For the issue, I cannot reproduce it here. We suggest you to open a ticket here for help if you are a pro user: https://powerbi.microsoft.com/en-us/support/

Best regards,

Community Support Team _ Dong Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.