Cannot download pbix

[CAPSTALKER]

Hello Team, 

Since this morning I cannot download .pbix file from once of our tenants in Power BI Service. I get this error message: 

Unable to export to Power BI Desktop (.pbix) format

We couldn't export to .pbix format.
Please try again later or contact support. If you contact support, please provide these details.

Activity ID: 81562edb-abc1-4663-ba79-13dd6c7edf59

Request ID: 2bc0f390-5cc9-fbfb-23a3-fde54a9741cc

Correlation ID: e87b71db-cbb6-2a6d-cfc9-a23a4aa61d23

Status code: 404

Time: Wed Aug 14 2019 09:38:17 GMT+0300 (FLE Daylight Time)

Version: 13.0.10388.151

Cluster URI: https://wabi-europe-north-b-redirect.analysis.windows.net

Could anyone please advise.

[GilbertQ]

Hi there

Was it working previously?

Also was this an older PBIX, because from a certain date you cannot export older PBIX files?

[CAPSTALKER]

I have never tried to download it before. 

I was aware that 2016 and older pbixs cannot be exported.

The pbix was created about a month ago.

[GilbertQ]

Ok cool, I am going to then guess there is some issue with the Power BI Service.

Do you not have a previous version of the PBIX?

[CAPSTALKER]

I can download from another tenant, so it must be specific to this tenant. 

I do have earlier version of pbix but it's not reachable at the moment.

[GilbertQ]

It could be possible that there is some tenant level setting that has been applied?