Cannot display / disappearing Charts and Filters from Power BI online service.

[Anonymous]

Hi Guys , can anyone helo on this.. 

i am sing W10 only .. In desktop all filters and charts are working fine,  but once i upload that to online some filters are disappearing,

can any once addressed this.

[v-shex-msft]

Hi @Anonymous,

 Which data region are you host your data? Can you please share more detail information to help us clarify your scenario?

How to Get Your Question Answered Quickly  

In addition, what the 'do not disappear' you mean? What type of chart and filters your set in your report? These visuals have been removed or their data not displayed?

If you mean these visual data not displayed, please check your data source connection mode, configure Datasource and update your data credentials. These visual data will be updated when you interact with visuals if you are working with live mode. So it will display an error message for 'not able access data source' to update records if you forget to configure Datasource.

Regards,
Xiaoxin Sheng

[Anonymous]

 

This is the Issue. when it is in PBI Desktop this filter is fine and after upload to PBI Online this beheaves ODD.. 

[v-shex-msft]

HI @Anonymous,

It seems like your 'top' mode filter not recognize correctly on power bi service side,  so it comes back to basic filter mode, right? It may be caused by a few scenarios(normally they will be related to power bi service backend processing) and hard to confirm the root cause.

In my opinion, I'd like to suggest you edit your report to switch back to 'top' filter mode and save your report. If this issue comes back again, please contact to power bi support team to trace the backend requests.

Regards,

Xiaoxin Sheng

[venal]

@Anonymous 

May i know the Power BI Desktop version you are using now?

Is Microsoft Store/web version of Power BI Desktop you are using?

If it is Store version, please try to uninstall it and remove the below cache folders and try to install it from web link.

Path:- C:\Users\<User Profile Account>\AppData\Local\

C:\Users\<User Profile Account>\AppData\Local\Microsoft\

Remove the "Power BI Desktop" from the above two folders.

https://www.microsoft.com/en-us/download/details.aspx?id=58494  -- Desktop

If it is the web version of Power BI Desktop you are using, please try to publish the file from Power BI Desktop once again and observer the behaviour.

If you have any concerns, please let us know.

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[Anonymous]

This is the Issue. when it is in PBI Desktop this filter is fine and after upload to PBI Online this behaves ODD.. 

I’ve done that cache and install new desktop also. but still behave is same