Forum Discussion
Cannot change data source credentials to anything different than current credentials because of SSO
Hi Seb_Lz ,
When you use "Try another account" it doesn't let you change the account? What is the error message? We do this often - where we are signed in but the Data Credentials is different, where we use the generic account. We do this because my userid/password changes but the service account doesn't expire.
Dear collinq
After I click on "use a different account", I get the following 2 screens:step 1step 2
Then it returns to settings page directly, without asking the password, which makes me think it's just using the cached credentials and not the generic account (that account is not cached / saved on my computer). The fact we can only change the data source credentials but not view what the current credentials are is also a bit confusing.
Hi Seb_Lz ,
I agree that is is kind of tough when you can't see the credentials. But, you will get all sorts of errors if the userid that you entered isn't correct. For example, I go this one when I entered the wrong credentials:
But, it goes to this when I got it right:
And, you are right, it doesn't show the current credentials of the id being used.
I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!
