Forum Discussion
Cannot cancel Recurring billing
Hello, I have activated a Power BI Pro licence in June. Since then my work email has changed (Same company but different domain). I am now trying to stop the recurring billing on the old address, but I cannot access it anymore. Can somebody support please?
9 Replies
Hi, ale_costa90
Please refer to this related thread.
Whether-it-is-possible-to-cancel-power-bi-pro-license-anytime
You may need to contact your organization's M365 administrator to take over and migrate your account subscription.Once admin cancel a self-service purchase subscription, users with licenses lose access to the product. The user who originally bought the self-service purchase subscription receives an email that says the subscription was canceled.
Best Regards,
Community Support Team _ EasonThanks to all that have answered, but unfortunately the situation is not yet solved.
Even my company admin cannot see the licence being assigned to my account. I have tried to use the online support, with no luck. I have tried to call the support number 800 642 7676, they kept me waiting for over half an our, and no reply.
And in the meantime my card gets charged every month without fail!
It is unbelieavable that a company like Microsoft has such a poor level of customer support.
Bump.
Is there really no Microsoft representative able to help me???
Hi, ale_costa90
If the phone line is busy, you can also try to Submit your incident through the Microsoft CSE Service Portal .
Best Regards,
Community Support Team _ Easonthanks v-easonf-msft but even this is not working.
I really am speachless, over a month and no Microsoft employee that can solve the situation, while keep charging my card, this is a scam
