Forum Discussion
Cannot cancel Recurring billing
Hello, I have activated a Power BI Pro licence in June. Since then my work email has changed (Same company but different domain). I am now trying to stop the recurring billing on the old address, but...
Hi, ale_costa90
If the phone line is busy, you can also try to Submit your incident through the Microsoft CSE Service Portal .
Best Regards,
Community Support Team _ Eason
thanks v-easonf-msft but even this is not working.
I really am speachless, over a month and no Microsoft employee that can solve the situation, while keep charging my card, this is a scam
Hi, ale_costa90
Try to cancel the subscription as the administrator of the old address .
If it still fails, it is recommended that your admin use his account to open a support ticket (fill in your own contact information). In addition, you can also contact Microsoft Professional Support : +1-800-936-4900 , but this is not free.
Best Regards,
Community Support Team _ Eason