Cannot add user to Power BI workspace

[quinnjohnson]

I have two microsoft accounts within my company. Everything was built and published under account 1 but now we have shifted into account 2 and corporate is looking at completely dissolving account 1. i was hoping to make account 2 an admin under the power bi workspaces so that i could just transition smoothly but when i try to add my account 2, i get this error:

I have a pro license on both accounts but i suppose account 2 is considered an "external user" any idea to work around this or will i just have to reupload every report under account two and basically recreate the entire environment under account 1, into account 2?

[aj1973 · Accepted solution]

Hi @quinnjohnson 

By account 1 and account 2 I beleive you mean Tenant 1 and Tenant 2. If so then Yes, to migrate reports from Tenant 1 to Tenant 2 you will need to Download and Re Upload reports and pbix one by one.

[Anonymous · Accepted solution]

Hi @quinnjohnson ,

The reason for your error may be because your two accounts are under different tenants.

If you want account 2 to take over the workspace of account 1, then even if you successfully add account 2, the workspace will disappear when tenant 1 is dissolved.

If you want to migrate the workspace content from account 1 to account 2, you need to manually save the workspace content from account 1 locally and re-upload it to account 2's workspace.

If your Current Period does not refer to this, please clarify in a follow-up reply.

Best Regards,

Clara Gong

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[quinnjohnson]

I thought this might be the case, thank you!

[aj1973 · Accepted solution]

Hi @quinnjohnson 

By account 1 and account 2 I beleive you mean Tenant 1 and Tenant 2. If so then Yes, to migrate reports from Tenant 1 to Tenant 2 you will need to Download and Re Upload reports and pbix one by one.

[quinnjohnson]

i thought this might be the case, thank you!