Forum Discussion
Cannot Sign Up - Prove. You're. Not. A. Robot.
- Was just told this should be now be resolved
Hi ,
We're getting the same issue. It's a real pain, the old system of sending an email to the user's email address with a verification code worked great. Microsoft please revert to the old system .
Simon
Hi,
Have got a number of users on Power BI and all was working well. As of yesterday the system for creating new free accounts appears to have stopped working, previously typed in an email address, received a verification code (via email) and then you were away.
Now it asks for a phone number to either text or call to prove we are not robots. Have tried a number of different phone numbers and none of them recieve any form of verification and it stays on that page and says try again later.
Any ideas on how to get it to work.
(We are based in the UK so am choosing 44 UK and omitting the 0 at the start of the mobile phone number).
(We have tried multiple machines and multiple mobile numbers)
Regards
Simon
Spent a little time trying again today- still no luck.
Have been trawling MS help sections to find a way to report this but have been unsuccessful- anyone know where I can log this with MS directly as it doesn't look like this forum is going to provide a solution anytime soon.
Final thought- where are you all based? I'm in the UK and wonder if it is a certain region only that is affected.
- At the bottom of the page http://support.powerbi.com you can create a support ticket
- Was just told this should be now be resolved