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blapsin's avatar
blapsin
Frequent Visitor
9 years ago
Solved

Cannot Sign Up - Prove. You're. Not. A. Robot.

Hi,    My colleagues are not able to complete the process of signing up for their Power BI accounts as the phone verification keeps failing. We have tried multiple numbers both mobile and landline,...
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  • chass's avatar
    chass
    9 years ago
    Was just told this should be now be resolved
bluestonewales's avatar
bluestonewales
Frequent Visitor
9 years ago

Hi ,

 

We're getting the same issue. It's a real pain, the old system of sending an email to the user's email address with a verification code worked great. Microsoft please revert to the old system .

 

Simon

bluestonewales's avatar
bluestonewales
Frequent Visitor
9 years ago

Hi,

 

Have got a number of users on Power BI and all was working well. As of yesterday the system for creating new free accounts appears to have stopped working, previously typed in an email address, received a verification code (via email) and then you were away.

Now it asks for a phone number to either text or call to prove we are not robots. Have tried a number of different phone numbers and none of them recieve any form of verification and it stays on that page and says try again later.

 

Any ideas on how to get it to work.

(We are based in the UK so am choosing 44 UK and omitting the 0 at the start of the mobile phone number).

(We have tried multiple machines and multiple mobile numbers)

 

Regards

Simon