Forum Discussion

illmatic's avatar
illmatic
Frequent Visitor
6 years ago
Solved

Cannot Login to Power BI Web Service

I am using MS Edge as a web browser;  attempting to sign-in through: https://app.powerbi.com renders an Internal Server Error every time before I get to the login screen.   

 

I've tried other browsers -- Chrome -- and it works fine in that one. Is there some reason why this would be happening in Edge?  Note, I was able to login earlier.

Need Help
  • illmatic's avatar
    illmatic
    6 years ago

    Hmm... it works in the InPrivate window, not the regular one [even after emptying the cache].  Very weird.  I guess this will do for now.  Thanks.

5 Replies

  • Anand24's avatar
    Anand24
    Super User
    6 years ago

    Hi illmatic ,

     

    Strange !!!

    Usually what happens(or what I've personally seen) is that there are many features and formatting that actually works in Edge(although very slow execution) but not in Chrome or Firefox.

     

    What you can do is try the below:

    1. Try in Edge's InPrivate Window

    2. Try after clearing cache browser cache

    3. Make sure app.powerbi is not blacklisted

    4. Remove Edge from system and re-install and then try

     

    If everything fails, create a support ticket with MS for dedicated help. Link

     

    Give a thumbs up if this post helped you in any way and mark this post as solution if it solved your query !!!

    • illmatic's avatar
      illmatic
      Frequent Visitor
      6 years ago

      Hmm... it works in the InPrivate window, not the regular one [even after emptying the cache].  Very weird.  I guess this will do for now.  Thanks.

      • Anand24's avatar
        Anand24
        Super User
        6 years ago

        illmatic,
        If it works in InPrivate tab, then probably this has something to do with the browser settings. Maybe your organisation's admin team can with this.

         

        Also, kindly accept the solution if it worked so that others can be have benefit when surfed for similar issue !

        Thanks 🙂

  • GilbertQ's avatar
    GilbertQ
    Super User
    6 years ago
    Hi there

    Could it be that your Edge browser needs an update?
  • v-lionel-msft's avatar
    v-lionel-msft
    Community Support
    6 years ago

    Hi illmatic ,

     

    What is your browser version?

    Can you use Edge to access other websites?
    Try to clear your browser cache.

     

    Best regards,
    Lionel Chen

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.