Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
10 years ago

Cannot DELETE gateway administrator

I'm unable to delete a gateway administator, after the user has left the company.  It's not hurting anything by leaivng the users in the list, but it's uneccesarily cluttering the list of administators to the gateway.   Repeated attempts to remove the users does not work and I recieive the error below.

 

Error says:

 

Something went wrong.
 
One or more users were not found within your organization. Please remove those users and try again.
Please try again later or contact support. If you contact support, please provide these details.
 
Thanks in advance!

4 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    10 years ago

    Anonymous Hmm. I just tested this and it worked. I wonder if it has something to do with if the AD account is active (I tried with an active user).

    • Anonymous's avatar
      Anonymous
      Not applicable
      10 years ago

      Anonymous - it is only for users who are inactive/left the company.  I assumed at some point they would just drop off the list, but they still appear (been longer than 6 months for some of the users).

      • Anonymous's avatar
        Anonymous
        Not applicable
        10 years ago

        Anonymous Users won't just disappear from end user tools, be it Power BI, Reporting Services, etc. These end users will need to be removed manually. It sounded like the issue was that you couldn't delete them? If that is the case, and it worked for an active account, I would work with my AD admin (have him activate the account -> I try to delete the user -> deactivate the account again)

        If I read the issue correctly.