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sashikumarpt's avatar
sashikumarpt
New Member
8 years ago

Cancellation occurred

Hello,

 

We are getting the following error when trying to refresh a dataset in PowerBI. Nothing has changed on the report itself, and we're not sure where to look for more details / more detailed error logs.

 

Any suggestions? Other posts reference needing to submit a ticket to Microsoft -- does that require a PowerBI Pro license? We are using PowerBI Free under Office365.

 

HEre is the message if it helps:

 

Last refresh failed: Wed Jul 04 2018 14:34:48 GMT-0600 (Mountain Daylight Time)
Cancellation occurred when sending or receiving a request.Hide details

Cluster URI:WABI-CANADA-CENTRAL-redirect.analysis.windows.net
Activity ID:ca0377ce-e2db-42f1-b8d4-27ab9e8c5662
Request ID:2db25b2e-7201-6871-a5a7-d2bc1f8ac1a6
Time:2018-07-04 20:34:48Z

 

Thanks in advance for any assistance.

 

 

2 Replies

  • sashikumarpt's avatar
    sashikumarpt
    New Member
    8 years ago

    Hello,

     

    We are getting the following error when trying to refresh a dataset in PowerBI. Nothing has changed on the report itself, and we're not sure where to look for more details / more detailed error logs.

     

    Any suggestions? Other posts reference needing to submit a ticket to Microsoft -- does that require a PowerBI Pro license? We are using PowerBI Free under Office365.

     

    HEre is the message if it helps:

     

    Last refresh failed: Wed Jul 04 2018 14:34:48 GMT-0600 (Mountain Daylight Time)

  • GilbertQ's avatar
    GilbertQ
    Icon for Super User rankSuper User
    8 years ago
    Hi there

    Could you confirm if you have got an Office 365 E5 license?

    If you do then Power BI Pro is automatically included, which then means that you are able to log a support ticket.

    Unfortunately the error does not give a lot of details.
    Do you get the error when refreshing via the Gateway?