Cancel Power BI help!

[clspruiell]

I have tried multiple times to cancels my Power BI monthly subscription. I cannot find a customer support email or chat or anything. They want me to do it through the site by signing in, but NONE of my credentials work and require a work email.... Well I didn't even have a work email or job when I signed up so I have no idea what that could be.  They've been charging me for over a year now and I have tried randomly for months to cancel. I don't have time to mess with this anymore which is why I've allowed it to go on for so long. 

Hey Microsoft, please contact me via my gmail or something!

[rohit1991 · Accepted solution]

To cancel your Power BI subscription:

1. Reset Account Password: Visit Power BI Login, click "Forgot Password", and try all possible emails.

2. Contact Microsoft Support: Go to Microsoft Support and use the Contact Us option for billing issues.

3. Bank Dispute: If unsuccessful, contact your bank to block charges or dispute payments.

4. Social Media: Reach out to @MicrosoftHelps on Twitter/X for faster assistance.

[Poojara_D12]

Hi @clspruiell 

It sounds extremely frustrating to deal with a Power BI subscription that you cannot cancel due to login issues and lack of access to your credentials. Since you didn’t sign up with a work email and are unable to remember your login details, it’s important to first attempt using your personal Microsoft account (e.g., Outlook.com or Hotmail), as many people use this for Power BI, especially for individual subscriptions. If you’ve forgotten your credentials, use the Microsoft account recovery page to reset your password and regain access to the account. Alternatively, if you have access to the payment method used to pay for your Power BI subscription, you can check your bank statements for transaction references or billing details from Microsoft, which might help identify your account. Once you have access to your account, you should be able to go to Microsoft’s subscription management page at account.microsoft.com/services to cancel your subscription. If logging in still doesn’t work, you can try contacting Microsoft directly through their support page. Microsoft has a live chat and phone support feature, which you can use to request help with your subscription cancellation even without access to your account. If Microsoft’s support channels are unresponsive or if you still cannot log in, you can dispute the charges with your bank or payment provider, explaining that you’ve been trying to cancel without success. Lastly, if none of these methods resolve the issue, you can escalate the case to a higher level of support by requesting a supervisor or billing specialist who may have the tools to assist in terminating the subscription and reversing any charges.

[v-kpoloju-msft · Accepted solution]

Hi @clspruiell,

Thank you for reaching out to the Microsoft Fabric Community Forum.

We really apologies for the inconvenience, after reviewing the issue of Power bi monthly subscription.
Could you please confirm if you have reviewed the information provided by @rohit1991,  Additionally, I have outlined some steps below that may resolve the issue.

• If you are having trouble logging in, please try resetting your password. Go to the Power BI sign-in page and click on "Can't access your account."
• If none of your credential’s work, reach out to Microsoft Support directly. You can do this through the Microsoft Support Provide them with as much information as possible about your account and the issue you're facing.
• If you are unable to locate an email or chat option, please consider contacting Microsoft Support via phone. Contact Us - Microsoft Support
• Contacting Microsoft Support through their social media channels, such as Twitter, can sometimes result in a quicker response.
• If you have been charged for a subscription that you cannot cancel, you may consider disputing the charges with your bank or credit card provider. They may be able to reverse the charges if you are unable to cancel the service.

Please go through the below mentioned link for better understanding:
Fabric and Power BI, end, close, cancel - Microsoft Fabric | Microsoft Learn

If this post helps, then please give us Kudos and consider Accept it as a solution to help the other members find it more quickly.

Thank you.

[v-kpoloju-msft]

Hi @clspruiell,

May I ask if you have resolved this issue? If so, please mark the helpful reply and accept it as the solution. This will be helpful for other community members who have similar problems to solve it faster.

Thank you.

[v-kpoloju-msft]

Hi @clspruiell,

I wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions. If my response has addressed your query, please accept it as a solution and give a 'Kudos' so other members can easily find it.

Thank you.

[v-kpoloju-msft]

Hi @clspruiell,

I hope this information is helpful. Please let me know if you have any further questions or if you'd like to discuss this further. If this answers your question, please accept it as a solution and give it a 'Kudos' so others can find it easily.

Thankyou.

[rohit1991 · Accepted solution]

To cancel your Power BI subscription:

1. Reset Account Password: Visit Power BI Login, click "Forgot Password", and try all possible emails.

2. Contact Microsoft Support: Go to Microsoft Support and use the Contact Us option for billing issues.

3. Bank Dispute: If unsuccessful, contact your bank to block charges or dispute payments.

4. Social Media: Reach out to @MicrosoftHelps on Twitter/X for faster assistance.