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Anonymous
Not applicable

Can't uninstall personal gateway

I currently have a personal gateway installed on a PC.  The gateway is not active, so I am attempting to uninstall and reinstall.   When I try to install, I get the following message:

 

"You are trying to reinstall a version already installed on the machine. If you would like to proceed, please uninstall the current version and reinitiate the install."

 

When I attempt to uninstall, the uninstall process runs and says it is successful, but the application is still there, and I can't re-install.  The application name I'm uninstalling is On-premises data gateway (personal mode).  Not sure why it won't uninstall, but I really need a gateway and can't move forward until this is resolved.

 

Thanks!

1 ACCEPTED SOLUTION
GilbertQ
Super User
Super User

Hi there

Can you try this below and let us know if it works to uninstall?

https://powerbi.microsoft.com/en-us/blog/failure-installing-the-power-bi-personal-gateway/




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1 REPLY 1
GilbertQ
Super User
Super User

Hi there

Can you try this below and let us know if it works to uninstall?

https://powerbi.microsoft.com/en-us/blog/failure-installing-the-power-bi-personal-gateway/




Did I answer your question? Mark my post as a solution!

Proud to be a Super User!







Power BI Blog

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