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Anonymous's avatar
Anonymous
Not applicable
10 years ago

Can't switch account for Personal Gateway

Hello,   I'm using a generic account to refresh my data. Today I updated my personal gateway, and the personal gateway auto signed in (I guess with my Windows Credential). No matter how I uninstall...
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v-qiuyu-msft's avatar
v-qiuyu-msft
Icon for Community Support rankCommunity Support
10 years ago

Hi Anonymous,

 

I'm not able to reproduce the issue like yours. Please make sure the personal gateway is uninstalled completely then install the new personal gateway. When I configure personal gateway, it will prompt me to enter Power BI account.

 

You can also double click the personal gateway icon on your Windows Desktop Taskbar then the wizard will prompt for you to modify credential:

 

 

 

 

 

In addition, please change Data Management Gateway Service account with your own account then restart the service to see if the personal gateway is offline.

 

 

Reference:

Power BI Personal Gateway supplemental information

 

If you have any question, please feel free to ask.

 

Best Regards,
Qiuyun Yu

  • Anonymous's avatar
    Anonymous
    Not applicable
    10 years ago

    Hello Qiuyun,

     

    Thanks a lot for your reply!

     

    I didn't have this problem until I updated my Personal Gateway on Thursday. If I click my icon, I would see this scrennshot and it won't allow me to switch account

    I'm just wondering, for your second screenshot, did you go to Manage--Services and Applications -- Services to get the screen? I can't see my servies like what you are highlighting... 

     

    Did I install the personal gateway wrong?

     

    Thank you,

     

    Matthew

    • v-qiuyu-msft's avatar
      v-qiuyu-msft
      Icon for Community Support rankCommunity Support
      10 years ago

      Hi Anonymous,

       

      The screenshot you provided is different from mine, it's too strange. In your scenario, please log on the computer as administrator then open Power BI Personal gateway icon to see if you are able to change account.

       

      Regarding the second sreenshot in my original reply, it's Services.exe which can be found from here if you are using Windows 10. See:

       

       

       

      Best Regards,
      Qiuyun Yu