Forum Discussion

GraceC's avatar
GraceC
Icon for Helper I rankHelper I
9 years ago
Solved

Can't sign in

When I try sign in (on both the Desktop and the app) it says my user ID or password is not recognised. When I try change my password it says my user-name doesn't exist but when I try sign up again it says my email is already in use. I was able to sign in fine up until recently. Any advice would be appreciated!

Need Help
  • GilbertQ's avatar
    GilbertQ
    9 years ago

    Hi GraceC

     

    If you have signed up for Power BI then in the background it created an Azure Active Directory as well as an Office 365 Admin Centre.

     

    You could try this link in order to see if you have access to the Office 365 Admin

    https://portal.office.com/adminportal/home

     

    If you do not I would suggest asking your IT department where you work.

7 Replies

  • GilbertQ's avatar
    GilbertQ
    Icon for Super User rankSuper User
    9 years ago

    Hi GraceC

     

    I would suggest that you talk to your Office 365 Admin as they are responsible for your Office 365 account, as well as your licensing to Power BI.


    I would have a suspicion that for some reason your Power BI License (Free or Pro) has been removed.

    • GraceC's avatar
      GraceC
      Icon for Helper I rankHelper I
      9 years ago

      Thank you for your response! I don't have Office 365... could that be the issue? Although I didn't have it when it used to work for me 

      • GilbertQ's avatar
        GilbertQ
        Icon for Super User rankSuper User
        9 years ago

        Hi GraceC

         

        If you have signed up for Power BI then in the background it created an Azure Active Directory as well as an Office 365 Admin Centre.

         

        You could try this link in order to see if you have access to the Office 365 Admin

        https://portal.office.com/adminportal/home

         

        If you do not I would suggest asking your IT department where you work.