Forum Discussion

Zarlot531's avatar
Zarlot531
Helper V
7 years ago
Solved

Can't select an active Gateway

My personal gateway has been messing up because (I think) my desktop has been restarting with blue screen of death errors. Anyway, the second gateway,  not dependent on my desktop has been working fine, but for new reports I"m not able to select it even though it's active. Any ideas what the problem is? THanks 

 

  • Oh. Nevermind. I simply clicked the "New Data Source" and it let me select it after that. Odd. 

6 Replies

    • Zarlot531's avatar
      Zarlot531
      Helper V

      I don't know what this means. I guess I'll have to read your document. Thank you. This is an active gateway that is still selected on several reports, but I can no longer select it even though it's an option and says it's active. 

      • Aron_Moore's avatar
        Aron_Moore
        Solution Specialist

        If you click the arrow by the gateway it will expand and show the data sources. Check if the sources in the report are in the gateway and chech the credentials too.

         

  • Anonymous's avatar
    Anonymous
    Not applicable

    I have similar problem, but I am unable to select my Personal Gateway. 

    When I select Personal Gateway and click on Apply it returns the following error message:

    I have already tried to remove the other Gateway, but cannot either. Anyhow, I got the same message before trying to configure another Gateway.

    Many thanks in advance for your help!!