Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Find everything you need to get certified on Fabric—skills challenges, live sessions, exam prep, role guidance, and more. Get started

Reply
jotapece
Helper I
Helper I

Can't see my Avatar in Power BI Service

Hello.

 

I have the most annoying problem: I can't set my avatar in Power Bi Service. Thats it's all.

 

I have set it up in My Account in portal.office.com, but when work and share my reports I only see the default avatar.


Any thoughts?

 

Thanks un advance.

 

 

1 ACCEPTED SOLUTION

Hi @v-shex-msft,

 

I am the admin of the site!

 

I was using only power BI (not any other products of Office 365) and searching I found that I have to set my exchange account.

 

Now the avatar shows up.

 

You must have a office outlook or exchange activate in order to have a custom avatar.

 

Thank you for your time.

 

Greetings.

View solution in original post

4 REPLIES 4
v-shex-msft
Community Support
Community Support

HI @jotapece,

 

How did you change the account avatar? Can you please provide more detail operations steps?
AFAIK, it has a delay when you change and enable to your office services.

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

Hi @v-shex-msft

 

Here are the steps to change my account avatar:

 

1. I go to app.powerbi.com

 

1.png

 

2. I have no option there, so I go to office.com and then my account

 

2.png

 

3. Then I go to Personal Information and there is my avatar perfectly ok.

 

3.png

 

The delay is for weeks.... I try to set up again and I wait for weeks and I get the same results.

 

Thank you!

HI @jotapece,

 

In fact, I change my avatar yesterday and today it seems update avatar to all my service.(I update through: office -> 'my profile' -> 'upload a new photo')

5.PNG

If your operation haven't updated for a long time, I'd like to suggest you contact to your admin for this.

 

Regards,

Xiaoxin Sheng 

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

Hi @v-shex-msft,

 

I am the admin of the site!

 

I was using only power BI (not any other products of Office 365) and searching I found that I have to set my exchange account.

 

Now the avatar shows up.

 

You must have a office outlook or exchange activate in order to have a custom avatar.

 

Thank you for your time.

 

Greetings.

Helpful resources

Announcements
Europe Fabric Conference

Europe’s largest Microsoft Fabric Community Conference

Join the community in Stockholm for expert Microsoft Fabric learning including a very exciting keynote from Arun Ulag, Corporate Vice President, Azure Data.

Power BI Carousel June 2024

Power BI Monthly Update - June 2024

Check out the June 2024 Power BI update to learn about new features.

PBI_Carousel_NL_June

Fabric Community Update - June 2024

Get the latest Fabric updates from Build 2024, key Skills Challenge voucher deadlines, top blogs, forum posts, and product ideas.

Top Solution Authors