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Not applicable

Can't refresh dataset - You don't have gateway installed

Hi all,

When I try to schedule a refresh I get the following message:


"You don't have any gateway installed or configured for the data sources in this dataset. Please install a new personal gateway or configure the data source for an existing data gateway."


This is nonsense as I have no on prem datasources, All I have is Dynamics CRM and and a connection to website that contains info on date and time zones.


I noticed that under Gateway connection I do not have an option for 'Connect directly'


Any ideas??




I have tested it on my local environment, if your datasource only contain Dynamics CRM online, then there is no need to install any gateway before configured a schedule to refresh your data.


In your scenario, do you have any other type of datasource in your dataset? Or you can try to create a dataset which only contain Dynamic CRM online datasource, and check if this issue persists or not.





Charlie Liao 

Not applicable

Hi Charlie,


Yes, it will work with only CRM Online data source but I have an addiotnal source that is the website:


This is to query the current timezone hours offset so that i can cater for daylight saving time as mentioned in this post by RADACAD:


If I remove this data source and just hard code my offset hours then I am fine.


I don't know why it says I need a personal gateway. I would of assumed that all my data sources are in the cloud?

I'm having this exact issue. The difference is that I am using a SharePoint Online list as a datasource and scraping a site ( for timezone information. Why would I need a gateway for TWO cloud sources? Bug?

Not applicable

In my opinion this is a bug. Can someone flag this is an issue?

Not applicable

Its not a bug, its just how its designed presently.  There is no feature set to have refreshes done in more than 1 method.  So if you have two data sources that need to be refreshed differently, it just wont let you do it.  This may change in the future, which i hope it does because its a pain.

Hi @Anonymous


I didn't know about  this  until I tried doing a scheduled refresh that connects to both shared drive files and salesforce. I wish this feature would be available soon.

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