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TomShanley
Frequent Visitor

Can't enter email contact for Send refresh failure notifications

I have an account that has been granted admin access to my client's Power BI Service so I can publish and manage power BI reports. Everything works OK - I can upload reports, configure dataset permissions and gateways.

 

However, I need to add a client's email address to Send refresh failure notifications to contact for a dataset's refresh schedule.  

 

But when I enter their valid email, I get this message: One or more email addresses could not be validated

 

Is there an issue where an external account (like my account) can't enter/validate emails that exist in the client's tenant? Is there a setting somewhere that needs to be enabled?

1 ACCEPTED SOLUTION
GilbertQ
Super User
Super User

Hi @TomShanley 

 

When you are an external user in another customers Power BI tenant, you cannot pick users from there. Active directory. They will have to do that themselves. The reason for this is that your external account does not have the required permissions in their Azure Active Directory

 

 





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4 REPLIES 4
TomShanley
Frequent Visitor

Thanks Gilbert

They can't do that, as my account manages the dataset, and so they can't change those settings on the refresh.

Is there a workaround to this?  

 

Hi @TomShanley 

 

You will have to let your customer take over the semantic model (Dataset) and then they can add in their email.





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I tried that, but the email was cleared when I took back control of the dataset.  

GilbertQ
Super User
Super User

Hi @TomShanley 

 

When you are an external user in another customers Power BI tenant, you cannot pick users from there. Active directory. They will have to do that themselves. The reason for this is that your external account does not have the required permissions in their Azure Active Directory

 

 





Did I answer your question? Mark my post as a solution!

Proud to be a Super User!







Power BI Blog

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