Forum Discussion
'Can't display the visual.' Error
Anonymous Thanks for pointing us in the right direction! We looked in the On-premises data gateway service logs and found the error "OLE DB provider 'MSOLAP.5' cannot be instantiated". The same issue and the relevant solution were already discussed here: https://community.powerbi.com/t5/Service/OLE-DB-provider-MSOLAP-5-cannot-be-instantiated-Error-80040154/td-p/145911
zeno Couple things. I assume your user is in the Gateway "Users" section, but just validate. Where is the SSAS server? Does it belong to the same domain as the Power BI tenant?
You could also check the gateway logs to determine if there is a better error message.
From the Troubleshooting Page:
Tools for troubleshooting
Collecting logs from the gateway configurator
There are several logs you can collect for the gateway. Always start with the logs!
Installer logs
%localappdata%\Temp\On-premises_data_gateway_*.log
Configuration logs
%localappdata%\Microsoft\on-premises data gateway\GatewayConfigurator*.log
On-premises data gateway service logs
C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log
Anonymous Thanks for pointing us in the right direction! We looked in the On-premises data gateway service logs and found the error "OLE DB provider 'MSOLAP.5' cannot be instantiated". The same issue and the relevant solution were already discussed here: https://community.powerbi.com/t5/Service/OLE-DB-provider-MSOLAP-5-cannot-be-instantiated-Error-80040154/td-p/145911