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Can't add External Organization Member to App

Hello, hopefully a simple question.


I am attempting to add an external org user's email to our workspace app access. I am not on the IT side of things, but IT had set them up with some kind of Azure / organization emails from what I understand, I have successfully done this for someone else on their team that has their access set up this way and can view the app as Viewer. When I go to add the other person to the Access of the app, their email even auto-populates as I type it.. but then I get this error:


Activity ID: 36929118-debc-44e8-b49e-d075d17265ad
Request ID: 641a7d86-b1e1-983a-b5c6-f07952e83eff
Correlation ID: a6544b9e-3a38-88d7-aaf7-285119e156e0
Status code: 404
Time: Tue Feb 21 2023 11:32:55 GMT-0500 (Eastern Standard Time)
Service version: 13.0.20148.45
Client version: 2302.3.12445-train
Cluster URI:


Can anyone help me translate it?

Super User
Super User

@JKCMP You could check the Issues forum here:

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to Scroll down and click "CREATE SUPPORT TICKET".

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