Forum Discussion

nk19330's avatar
nk19330
Icon for Advocate II rankAdvocate II
2 years ago
Solved

Can't access app.powerbi.com

seems to be an issue with the service. Our Europe and USA folks can't access app.powerbi.com
Need Help
  • Anonymous's avatar
    Anonymous
    2 years ago

    Hi all,

     

    We see on the support page that Power BI now seems to be working properly, please retry.
    Looking forward to your feedback.

     

    Best regards.
    Community Support Team_Caitlyn

stanxl's avatar
stanxl
Icon for Advocate I rankAdvocate I
2 years ago

Yes, it works again. But I'd like to draw your attention to the fact that none of us seemed to have been informed of the (huge) issues for more than 12 hours. It is unnacceptable for a non-free service upon which so many professionals depend.

BallyKahlon's avatar
BallyKahlon
Icon for Advocate IV rankAdvocate IV
2 years ago

Add to this that they never admitted to it being a 12 hour outage, their support page was down and no root cause analysis provided.  Fairly shocked and concerned by this and would love to have someone from Microsoft to respond here or contact me to discuss further...

  • stanxl's avatar
    stanxl
    Icon for Advocate I rankAdvocate I
    2 years ago

    Agreed. It was a huge outage. If I had to pay for PBI service from my own pocket, I would be outraged.
    As for the reason, I'd guess either a deployment into production that did not go well (we received news about updates yesterday) or maybe even some kind of hacking (and they would not want to communicate about that I guess).