Forum Discussion
Helper ICan't Display visual for 1 user
I have a published report that can be viewed by all users with whom it has been shared with with the exception of 1 specific user. We do not have RLS turned on and the reset to default option is not available. We have deleted permissions to view and reshared without any luck. Has anyone seen this before and what could be a resolution?
Come to find out, the report was connected to another sematic model that the user did not have access to. Once they were granted access to that sematic model, the visuals rendered correctly.
3 Replies
- collinq
Super User
HI chad_clift ,
Does that user have a license? And, can you confirm that the email address or userid that you shared and the userid that the person is signing in with are EXACTLY identical (one doesn't have an extra space or anything weird and wonky like that)?
Is that user receiving any sort of error message? Hi chad_clift ,
In addition to the very good advice given by collinq above, I would like to know more about detail.
Is this report in workspace or in app?
If it is in the app, has it adjusted the permissions of the user as a audience?Another user reported a similar issue and resolved it by checking the visibility settings of their report. They found that their report was hidden, and by changing the setting to visible, the issue was resolved.
Best regards.
Community Support Team_Caitlyn- chad_clift
Come to find out, the report was connected to another sematic model that the user did not have access to. Once they were granted access to that sematic model, the visuals rendered correctly.
