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negbc's avatar
negbc
Icon for Helper II rankHelper II
9 months ago

Can't Access Active Alerts

I'm on fabric capacity and had previous had set a couple alerts through the app on a report that sends notification to teams. However, when I click manage rule or view detail button on the alert it b...
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rohit1991's avatar
rohit1991
Icon for Super User rankSuper User
9 months ago

Hii negbc 

 

This issue usually happens when alerts were created on a dashboard tile or import-mode dataset, but the workspace has since moved to Fabric capacity where alerts are only supported for classic dashboards. When the underlying item type changes, Power BI cannot open the alert rules anymore, which is why you see “We could not read the content of this item” and older alerts stop appearing. At the moment there is no way to manage or recover those alerts  the only fix is to recreate the alerts from a classic dashboard tile (not from a report visual) or switch back to a supported non-Fabric workspace. Microsoft is still working on full alert support for Fabric.

negbc's avatar
negbc
Icon for Helper II rankHelper II
9 months ago

Hi, the alerts were created once on fabric capacity and not before.

  • v-achippa's avatar
    v-achippa
    Icon for Community Support rankCommunity Support
    8 months ago

    Hi negbc,

     

    Thank you for reaching out to Microsoft Fabric Community.

     

    Thank you rohit1991 and Cookistador for the prompt response. 

     

    Thank you for confirming. This is a known limitation with alerts on fabric capacity. Even though the alerts were created on fabric, they can continue firing while the Activator cannot load or manage them anymore, which causes the error and missing rules.

    Currently there is no supported way to edit or disable these alerts from the UI. The only option is to recreate the alerts, mute the notification destination.

    If this still does not resolve the issue, please raise a microsoft support ticket so that the alerts can be cleaned up.

    Create a Fabric and Power BI Support Ticket - Power BI | Microsoft Learn

     

    Thanks and regards,

    Anjan Kumar Chippa

    • v-achippa's avatar
      v-achippa
      Icon for Community Support rankCommunity Support
      8 months ago

      Hi negbc,

       

      As we haven’t heard back from you, we wanted to kindly follow up to check that is your issue resolved or have you raised the support ticket?

       

      Thanks and regards,

      Anjan Kumar Chippa